Expanding Market Reach with Spider Cranes

At the end of last year, a customer from California, USA, purchased an SS5.0 spider crane from us. Six months after delivery, we reconnected with the customer to gather feedback on their experience. The customer praised the crane’s performance and reliability, providing valuable suggestions for potential improvements. We appreciated this interaction and were encouraged by the positive feedback.

Shortly after, the customer initiated a second inquiry. This time, they expressed interest in becoming our distributor, recognizing the untapped potential of spider cranes in the U.S. market. With two confirmed clients, one requesting an SS3.0 and the other an SS5.0, the customer was eager to proceed.

Addressing Customer Questions
The customer raised several important questions about customization and logistics:

Custom Color Options
They inquired if the cranes could be customized in black. We assured them that we offer free color customization, making black a feasible option.

Engine Configuration
The customer requested confirmation that both models could be equipped with diesel engine drives. We clarified that our standard configuration includes both an electric motor and a diesel engine for dual functionality.

Lead Time
They asked about the production and delivery timeline after receiving the deposit. We confirmed that our typical production cycle for macarale păianjen is 15–20 business days.

Language on the Remote Control
The customer requested information about the language used on the remote controls. We confirmed that English is the standard language for our crane remote controls.

Successful Order Completion
After addressing their concerns, we provided a proforma invoice with our bank details. Shortly thereafter, the customer submitted the prepayment, enabling us to commence production promptly.

This case exemplifies how quality products and attentive customer service can foster long-term relationships and open doors to new market opportunities. By aligning our solutions with client needs, we established a partnership that extends beyond a single transaction, contributing to the growth of spider cranes in the U.S. market.