2 Ton HHBB Electric Chain Hoist for Mauritius Client
In August 2024, SEVENCRANE received a detailed inquiry for the HHBB electric chain hoist from a Mauritian client. The client, an intermediary, required a 2-ton capacity hoist with a 4.5-meter lifting height for lifting cargo. Their inquiry was clear, and after reviewing the initial proposal, they requested additional documents such as price quotes, technical drawings, and company certifications.
After our first submission, the client updated their requirements, including a request for comprehensive pricing for their customer. SEVENCRANE promptly revised the quote, ensuring that the new configuration met the customer’s needs. The client appreciated our flexibility, as the quote was modified four times to align with their customer’s specific requirements.
The client was particularly diligent about the power supply system for the elektrisk kædetalje. To ensure seamless operations, we explained the technical specifications and confirmed that the power system would suit their customer’s usage conditions. Additionally, the client requested technical confirmation regarding the compatibility of the hoist with specific I-beam specifications. We provided the necessary technical support, and the client was satisfied with the solution.
In mid-October, the client confirmed their decision to place the order. Once we sent the Proforma Invoice (PI), they swiftly arranged for payment, and production commenced immediately. Throughout the process, the client praised our efficiency in confirming product details and delivering the hoist on time to Mauritius.
SEVENCRANE’s commitment to customer satisfaction and quick response times ensured a smooth transaction, and the client was extremely pleased with the overall experience. We look forward to further collaboration with them in the future.
